Frequently Asked Questions

Click the registration button on the 1eec homepage and complete the sign-up form with your full name, date of birth, email address and a secure password. You will need to agree to the Terms & Conditions before your account is created. The process takes under three minutes, but your account must pass KYC verification before withdrawals are enabled.

No. Each person may hold only one registered account. Opening duplicate accounts — whether under the same name, a different name or from the same device — is a direct breach of our Terms & Conditions. All associated accounts will be suspended and any bonus balances forfeited. If you have accidentally created two accounts, contact support immediately to resolve the situation.

For Pakistani users, standard KYC requires a valid CNIC (Computerised National Identity Card) or passport scan, plus a selfie or liveness check holding your ID. Proof of address — such as a recent utility bill or bank statement not older than three months — may also be required. All documents must be submitted exclusively through the secure HTTPS verification portal. Never share sensitive documents over WhatsApp or email.

You must be at least 18 years of age, or the higher minimum required by the operator's license jurisdiction or by the laws of your country and territory of residence. Being 18 does not imply that gambling is lawful in your jurisdiction — you are responsible for confirming compliance with applicable local law. Any account found to be held by a person below the minimum age will be closed immediately and any deposits returned.

On the login page, click "Forgot password?" and enter your registered email address. A password reset link will be sent to your inbox — check your spam folder if it does not arrive within a few minutes. The reset link is time-limited for security reasons. If you continue to experience access issues, contact our 24/7 live chat support team for manual account verification.

Available payment methods vary and are displayed in the cashier after you log in. Familiar Pakistani payment infrastructure — including Easypaisa, JazzCash, Raast and bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah — may be referenced for context. Mentioning these names does not mean these providers endorse or support gambling services. Always verify current availability directly in the cashier.

Minimum deposit amounts depend on the payment method you choose and are displayed at the point of transaction in the cashier. These figures are PKR-denominated where applicable and may change without prior notice. We recommend checking the cashier directly for the most current thresholds before initiating a transfer. If you have questions about a specific payment method, live chat support can assist.

Withdrawal processing times depend on the payment method and your KYC status. Fully verified accounts typically see faster processing. Before any withdrawal is released, 1eec must verify your identity and confirm that all applicable wagering requirements have been met. Pending withdrawal requests may be reviewed for compliance purposes. For specific processing windows per payment method, check the cashier or contact support.

Withdrawals are generally processed back to the payment method used for the original deposit. If you need to withdraw to an alternative method — for example, because a previous payment method is no longer available — contact our support team. An additional identity verification check will be required before an alternative withdrawal destination can be approved. This safeguard protects against fraud and unauthorised account access.

A withdrawal may be held pending completion of KYC verification, resolution of an active wagering requirement, a security review, or a compliance check triggered by transaction patterns. 1eec will notify you of the reason via your registered email address. If you believe a hold has been applied in error or you need clarification, contact our support team with your account details and we will investigate promptly.

Yes. 1eec covers major cricket markets including Pakistan international matches, PSL (Pakistan Super League), ICC tournaments, T20I series and Test cricket. Markets typically include match winner, top batsman, highest run scorer, total runs and various in-play options during live matches. Market availability depends on the fixture schedule — check the sports section of the platform for currently live and upcoming cricket events.

1eec offers a broad range of sports markets beyond cricket, including football (domestic and international), tennis, basketball, kabaddi, UFC and mixed martial arts, and a variety of esports competitions. Coverage extends to international leagues and tournaments relevant to Pakistani sports fans. The full list of available markets is visible in the sportsbook section after logging in.

In-play betting lets you place wagers on markets that update in real time as an event progresses — for example, betting on the next wicket in a PSL match or the next goal in a football game. Odds shift rapidly based on the live situation. Network delays can mean a bet is accepted a few seconds after a key event; 1eec reserves the right to void bets placed at demonstrably stale odds. Always confirm your bet slip before submitting.

1eec offers a full casino section including slot games, live dealer tables (baccarat, roulette, blackjack, game show formats), virtual table games and instant-win titles. Live casino games are streamed in real time from professional studio environments. Game availability may vary depending on your account jurisdiction settings. The RTP (return-to-player) percentage for each game is available within the game's information panel.

If an event is cancelled or abandoned before the settlement criteria for a market are met, bets on that market are generally voided and stakes returned to your account balance. Specific handling depends on the sport and the point at which the match was abandoned — for example, a cricket match that reaches a Duckworth-Lewis result may still be settled. Full details are in the sport-specific betting rules within our Terms & Conditions.

A wagering requirement is the number of times you must wager a bonus amount (or bonus plus deposit) before any winnings derived from that bonus become eligible for withdrawal. For example, a PKR 2,000 bonus with a 25× wagering requirement means you need to place PKR 50,000 in qualifying wagers before the associated winnings unlock. The specific requirement, eligible games and contribution rates are stated in each promotion's terms.

No. Different game categories typically contribute different percentages towards completing a wagering requirement. Slot games usually contribute 100%, while table games such as blackjack, roulette and baccarat may contribute a lower percentage — sometimes 10% to 20%. Sports bets also carry their own contribution rules. The exact contribution rates for each promotion are listed in that promotion's specific terms and conditions.

Bonus funds themselves are not directly withdrawable. Only real-money winnings generated from qualifying wagers after the wagering requirement has been fully completed can be withdrawn. Some promotions also apply a maximum cash-out cap — meaning even if you win a large amount from a bonus, only up to a defined PKR ceiling can be converted to withdrawable cash. Check each promotion's specific terms before opting in.

If a bonus's validity period ends before you complete the wagering requirement, the remaining bonus funds and any associated winnings are forfeited automatically. The expiry date is always stated in the promotion's specific terms and is visible in your account's bonus section. If you are close to completing a requirement and believe an error has occurred, contact support within 24 hours of the expiry for review.

Yes. Most 1eec promotions apply a maximum stake limit per round, spin or bet while a bonus is active on your account. Placing wagers above this limit while a bonus is active can result in the forfeiture of the bonus and any winnings derived from it. The maximum bet amount is specified in each promotion's terms. This rule applies regardless of whether the wager is placed from bonus funds or your real-money balance.

Deposit and loss limits can be configured directly from your account settings under the responsible gambling section — no support request is needed. You can set daily, weekly or monthly limits in PKR. Reducing a limit takes effect immediately. Increasing a limit is subject to a mandatory delay of 24 to 72 hours, which is intentional — it prevents impulsive decisions. We encourage every player to set these limits before playing.

You can request self-exclusion by contacting our support team via 24/7 live chat or by emailing [email protected]. Self-exclusion takes effect immediately once confirmed. You will not receive promotional communications during the exclusion period. Minimum self-exclusion periods are typically six months; permanent exclusions are also available and cannot be reversed. We take self-exclusion requests seriously and process them without delay or discouragement.

KYC documents submitted to 1eec are processed exclusively through our secure HTTPS verification portal with 256-bit TLS encryption. Access to identity documents is restricted to authorised compliance staff only and is subject to strict internal access controls. Never submit your CNIC, passport or selfie via WhatsApp, email or any messaging application — we will never request sensitive documents through informal channels.

Contact our live chat support team immediately — 24/7 availability means you can act the moment you notice suspicious activity. Our team can freeze your account, review recent login history and initiate a security investigation. You should also change your password immediately if you can still access your account, and check that your registered email address has not been altered. Never share your login credentials with anyone.

Pakistan has gambling restrictions under applicable law, including the Prevention of Gambling Act, 1977, and related provincial legislation. The legal status of online gambling in Pakistan is a matter that depends on specific applicable law and is subject to change. This FAQ answer does not constitute legal advice. You are solely responsible for understanding and complying with the laws of your jurisdiction before participating in any gambling activity. 1eec does not claim authorization from the Government of Pakistan, PTA or SBP.